Terms
Draft updated 12 September 2026.
These draft terms describe the current booking workflow. Your confirmed quote records the screens, dates, creative and price agreed for your campaign.
Payment
Submission reserves available capacity for up to 72 hours while we review your campaign. After confirmation, the payment deadline shown in your workspace applies, normally 24 hours. Online checkout is available when enabled; contact us for an assisted payment. A checkout confirmation alone does not activate a booking: we verify payment and issue an invoice before scheduling approved content within your booked dates.
Cancelling
Unpaid reservations expire if their review or payment deadline passes. To cancel a paid booking, contact us with your campaign reference. Approved refunds are tracked separately from the original payment and are complete only when the payment provider confirms processing.
Content rules
Every creative must pass our content and format rules before it goes live. We can reject any creative, or cancel any booking, that fails those rules. Tobacco, alcohol, gambling, prescription medicines and cure claims are never allowed.
Refunds
Contact us about an incorrect charge, cancellation or delivery issue. We review the payment and delivery records before agreeing a refund or replacement delivery. The self-service workspace does not currently support partial refunds or changes to a live booking. An approved full refund is accompanied by a credit note; your bank or payment provider controls when the funds become available.
Exclusivity
Screen availability is checked by business category and booked dates. The current booking workflow prevents overlapping reservations in the same category on the same screen. Any additional commercial exclusivity must be recorded in your confirmed quote.
Contact
Contact the MOGO team with your booking or payment reference.